Customer & Shipping Policy

Coupons & discounts

1. Coupons, campaigns & discounts shared by Velltree are exclusive to Velltree online shopping & cannot be availed offline on any store.
2. The expired coupons cannot be applied again. 

Cancellation of Orders

1. The order can be cancelled only if it is not picked up from the warehouse. 
2. To cancel an order, contact support at +91-8076809059 or write to us at [email protected].

Shipping Locations, Timeframes & Options

We offer shipping only in India. However, please note that certain products may not be available for shipping to certain countries due to customs regulations or other restrictions.

We offer a variety of shipping options at checkout, including standard, expedited, and express shipping. The shipping options available may vary depending on your location and the products you have purchased.

We will do our best to ensure that your order is shipped out as quickly as possible. Shipping timeframes may vary depending on your location and the shipping option you have selected. We will provide an estimated delivery date at checkout and through email after your order has been shipped. However, please note that delivery times may be delayed due to factors beyond our control, such as customs clearance or weather conditions.

Shipping costs will vary depending on your location and the shipping option you have selected. Shipping costs will be calculated at checkout and displayed before you complete your purchase.

Tracking your Order & Delays

We will provide you with a tracking number for your order as soon as it is available. You can use this tracking number to track your order on our website or on the website of the shipping carrier.

We use reliable and reputable shipping carriers to ensure that your order is delivered to you safely and on time. The shipping carrier used will depend on your location and the shipping option you have selected.

We are not responsible for any delays caused by shipping carriers or customs. However, we will do our best to assist you in tracking your order and resolving any issues that may arise.

Damages & Returns

Damages:

In the event that your order arrives damaged, please contact us immediately with photographic evidence of the damage. We will work with you to resolve the issue and ensure that you receive a replacement product or a refund.

Please make sure of the following in case of any issues with your order.

1. Take pictures of original product you have received before consuming.
2. In case of any leakage or damage, report to us on the customer support with the pictures. 
3. No request will be considered without the product images.

Returns:

1. We can accept returns & refunds request only within 7 days of order delivery on the rare occasions if customer doesn’t need a product anymore.
2. To request a refund, make sure that the product is not used and is in proper shape. The quality check team will verify the condition once the product is returned to us and then initiate the refund if it is in proper shape.
3. Order value refund will be done for the quantity of the products from the order refunded.
4. shipping charges will not be refunded.

In case of any query contact us at 91-8076809059 or write to us at [email protected] for additional support.